Disaster Restoration Services in Concord 

Great workmanship, fast and responsive Jun 11, 2026

Great workmanship, fast and responsive team. Luis was extremely helpful in our resolution and knowledgeable. I highly recommend Luis and his team, from small to big projects.

Mason Zenda

Servicemaster Did a Great Job May 24, 2026

Servicemaster did a great job of getting rid of the mold discovered in my apartment. They worked hard. They were always on time. They were very efficient.

Honore Ashcraft

A Trusted and Dependable Partner May 20, 2026

I have had the pleasure of working with ServiceMaster over the past four years across a variety of projects and challenging situations. Throughout every experience, they have consistently proven to be a trusted and dependable partner. Their commitment to quality, professionalism, responsiveness, and customer satisfaction is truly unmatched. I would especially like to recognize the outstanding individuals I have worked with: Project Manager – Ally M Ally is exceptionally caring, professional, reliable, and attentive to every detail. She consistently ensures that projects are handled smoothly and with the highest level of care. Supervisor – Jose Gutierrez Jose demonstrates remarkable customer service, strong leadership, and impressive technical expertise. His dedication to delivering excellent results is evident in every interaction. Lead Technician – Jose Ponte Jose consistently provides timely, efficient, and high-quality service. His professionalism and commitment to excellence make a tremendous difference. The entire ServiceMaster team exemplifies integrity, expertise, and outstanding service. I highly recommend this company to anyone seeking top-tier quality, reliability, and customer care.

Shahriar

Professional, Quick, and Dedicated May 15, 2026

David Linares Martha's Restaurant Manager: Dear Hector Hernandez, I want to sincerely thank you for all your help during the water restoration at my restaurant. Your professionalism, quick response, and dedication made a very stressful situation much easier to handle. Because of your hard work and efficiency, I was able to reopen my restaurant much faster than I expected. That meant a lot to me, my staff, and my customers. Your attention to detail and commitment to getting the job done right did not go unnoticed. I truly appreciate everything you did, and I would confidently recommend your services to any business that needs water restoration or emergency cleanup support. Thank you again for your outstanding work.

Abisai Linares

Very professional and knowledgeable May 4, 2026

Michael Mazario and Dustin Chao were very professional and knowledgeable in starting the restoration work for my home. Thank you very much!

Minnie Murry

Great Experience During Stressful Sewer Backup Apr 28, 2026

I had a great experience with ServiceMaster during a really stressful sewer backup situation in my home. From the start, their team was professional, quick to respond, and very easy to work with. I especially want to recognize Hector, who was one of the leads on the job. He stood out the entire time for his professionalism, clear communication, and positive attitude. He made sure everything was handled efficiently and kept me informed throughout the process, which I really appreciated given how overwhelming the situation was. The team worked fast, stayed organized, and treated my home with care. Hector was also very friendly and approachable, which made a big difference during a difficult time. Overall, I’m very satisfied with the service and would definitely recommend ServiceMaster. Big thanks to Hector for going above and beyond—his work and attitude truly deserve recognition.

gtstwincam

Incredible Job by Alfredo and Team Mar 16, 2026

Alfredo and Team ServiceMaster did an incredible job. They worked around our difficult schedule, as well as taped off the area that needed to be worked on in an amazing way. The area we needed access to was still usable during the drying process. Super nice, knowledgeable guy, two thumbs up!

C Car

The best decision I made Mar 10, 2026

I had a very unpleasant situation with a water leak from a spigot. The best decision I made was to call ServiceMaster immediately. Jose G and their team were very professional, communicative, and I felt rest assured my home was in excellent hands. If you ever find yourself in an unpleasant situation with water damage, hire Jose G to get some much needed peace of mind to help you through a difficult time.

Radhika S

Prompt, Professional, and Reasonably Priced Feb 17, 2026

We had a leak from our bathtub that came down through the kitchen cabinets. We called them on a weekend and they were here within hours, inspected, set up dehumidifiers and air filters. Their service was prompt, professional, and reasonably priced. I highly recommend them.

Colin Pattison

We Knew We Were in Good Hands Nov 15, 2025

We were overwhelmed by the thought of having to recover from extensive water damage to our home. We selected ServiceMaster Restoration Services - Concord, and as soon as we met Team Leader Hector Hernandez, we knew we were in good hands. Hector thoroughly explained the drying and tear-out work to be done, why it was needed, and answered all our questions. He checked in with us every day and explained the progress. Hector is the ultimate professional, and his customer service delivery was exemplary. He and his team arrived on time every day and followed instructions while they were doing the work. We felt totally comfortable having them in our home, even when we couldn’t be present. Hector made sure the work was thorough, and we are extremely satisfied with the quality work on this project and his supervision to ensure the job took the time needed to make sure our home will be safe to live in. God forbid we should suffer a loss like this again, but if it happens, we will turn to Hector Hernandez and ServiceMaster Restoration Services. Thanks for being great, Hector!

Angela J

Hector is the ultimate professional Nov 15, 2025

We were overwhelmed by the thought of having to recover from extensive water damage to our home. We selected ServiceMasters Restoration Services - Concord and as soon as we met Team Leader Hector Hernandez, we knew we were in good hands. Hector thoroughly explained the drying and tear out work to be done, why it was needed and answered all our questions. He checked in with us every day and explained the progress. Hector is the ultimate professional and his customer service delivery was exemplary. He and his team arrived on time every day and followed instructions while they were doing the work. We felt totally comfortable having them in our home even when we couldn’t be present. Hector made sure the work was thorough and we are extremely satisfied with the quality work on this project and his supervision to ensure the job took the time needed to make sure our home will be safe to live in. God forbid we should suffer a loss like this again but if it happens, we will turn to Hector Hernandez and ServiceMaster Restoration Services. Thanks for being great, Hector!

Angela J.

In emergency situations, this is the company you want to bring in. Oct 22, 2025

My manor at Rossmoor Walnut Creek recently was flooded with raw sewage! Central Sanitation called ServiceMaster, and when the team showed up, they hit the deck running. Led by Hector Hernandez, the crew took charge of removing all toxic materials and set up fans, etc. to ensure the damage was contained and did not lead to mold. In emergency situations, this is the company you want to bring in. Hector is a pro and also knows how to talk to those of us in shock over damage to our homes. Thank you, ServiceMaster.

Rose Wright

Amazing from start to finish Jul 30, 2025

My neighbor's townhome had some flooding, which then came into my home. Now what do I do? Luis Tirado and his team (Victor Cervantes, Mario, Carlos, and several others) were amazing from start to finish. They showed up within the hour to start their process of fans, etc. Always on time, friendly, efficient, and very considerate of my schedule and my home. They were always sure to keep me up to date on what was and was going to happen. They cleaned up and took every last bit of flooring and walls they removed with them. Thank you for making a lousy situation go smoothly. What a great service and great people ServiceMaster provides. Thank you, Wanda

Wanda Schneider

Professional Attention to Detail Jun 7, 2025

The highly professional attention to detail and the friendly care taken are much appreciated.

Jim Marler

Communication is easy and friendly Mar 7, 2025

(Translated by Google) The experience is good, they try to resolve situations quickly, communication is easy and friendly. In my case, they understand that I had never needed a service like this, so they answered all my questions. (Original) La Experiencia es buena, tratan de resolver las situaciones de forma rápida, la comunicación es fácil y amable. En mi caso entienden que nunca había necesitado un servicio como este, así que me iban resolviendo todas mis dudas.

Bess H. Torices

Extremely Professional and Communicative Mar 1, 2025

They were extremely professional, communicative, on time, kept a very neat workspace. Obviously, I’d rather not have had a roof leak but 10/10 otherwise.

Cemre Güngör

Seamless Process from the First Call Feb 19, 2025

It was a seamless process from the first call. I was taken care of right away due to the situation of my home. They assured me that my house would be taken care of. They told me the procedures before doing anything. Phone calls and emails were the main correspondences between me and the company, which I appreciate. It was the first time this has happened to my home. I didn’t know what to expect. I was greeted by a friendly team when they arrived at my home. I would recommend Service Master for home restoration needs. Great job, everyone!

Celeste Tamayo

The team was amazing Jan 31, 2025

My house flooded, and Service Master came in and took care of everything efficiently and in a very timely fashion. The whole team was amazing.

June Evans

Competence of ServiceMaster Jan 11, 2025

The competence of ServiceMaster turned a fraught experience into a manageable one.

Kerry Farley

Made the process so easy Nov 6, 2024

My toilet overflowed and flooded two rooms and a hallway. I called ServiceMaster. Hector Hernandez came out right away, surveyed the areas, and told me what needed to happen. He called his team; they arrived quickly and started working. He kept me apprised of everything that would happen. He even took all my wet towels and washed and returned them. I’m a widow. Hector and his team made this whole process so easy.

Pat Soria

Very professional and hard working Oct 23, 2024

Very professional and hard working guys! Very happy with their service!

Nancy Testa

They took very good care May 25, 2024

They took very good care of our belongings. They were polite and professional.

Valerie Hasan

Great Thorough Responsive Service Feb 16, 2024

Great thorough responsive service. They answer my questions and give me suggestions. I would use them again.

Karen Keane

Outstanding employees! Dec 15, 2023

Excellent company with outstanding employees! All the workers who came to my house were on time, very professional, and put me at ease. Alejandro Romero explained things completely and was so reassuring that everything would be okay. It's traumatizing when a small, unnoticed leak turns ugly. If that happens, call ServiceMaster Restore.

Sharon Metter

Service Master did a fantastic job Dec 11, 2023

Service Master did a fantastic job at our home after a flood from our laundry room. They were so easy to work with and had a very knowledgeable and friendly staff. I would highly recommend them.

Sheri Zipse

Professionals at Work Nov 23, 2023

The different departments came in, did their jobs like professionals.

Bennie Mccoy

Great Communication! Nov 1, 2023

Very professional, fast, efficient, and thorough service! Great communication! Said what they would do and did what they said.

Tom Curato

Alejandro was reassuring and amazing Aug 30, 2023

My insurance sent ServiceMaster out after we had a kitchen flood. They were SO responsive, kind, and professional. Every person I interacted with went above and beyond to make sure they worked around my schedule, kept things clean and contained, and made sure my health was not at risk during the cleanup. Alejandro Romero was the supervisor for our job and was just over the top amazing. He even moved our fridge back in place himself once the job was over so we didn’t have to wait another day without it. He was so professional and made sure we were happy every step of the way. I was so worried going into this but Alejandro was reassuring and got the job done so quickly and completely. Thank you ServiceMaster!

Christina Carasis

Amazing Service By Amazing People Nov 27, 2022

Back in January 2022, I returned home from work to find our refrigerator in the kitchen had been leaking water from the ice maker, covering the kitchen floor with a pool of water, which caused damage to the flooring in the kitchen and living room, including baseboards and drywall in areas. I called my insurance company, who dispatched ServiceMASTER Restore, who arrived the following morning to assess the damage and began the process of drying everything quickly. I was provided frequent updates from Nico Ponce, Project Manager assigned to my case. ServiceMASTER removed the laminate flooring from the kitchen and half of the living room, removed the bottom kitchen cabinets, baseboards, and some drywall. During the process, some mold was discovered behind the drywall below the kitchen sink. The mold was removed, area sanitized and ready to start the replacement of the water-damaged areas. Later, when the General Contractor said I needed to schedule a “pack out” of everything from the kitchen and living room, including furniture and kitchen cabinets (All the cabinets were being replaced). I was not sure who to contact, so I reached out again to Nico for a recommendation, and she mentioned they offer “pack-out” and return services and would have Sofia reach out to schedule an estimate. Nicole arrived to assess our “pack-out” needs, provided me and my insurance company with an estimate and scheduled the service. A team of four people arrived as scheduled and did an amazing job of packing everything with great care, including labeling each box with the contents and location (which kitchen cabinet the contents of the box were from), which made it so much easier when putting everything back once the new cabinets were installed. Also, the furniture such as couches were wrapped from top to bottom to protect and keep clean while in storage. Amazing Service By Amazing People, thank you, Chris Funchess

Chris Funchess

Kept me updated every step Oct 8, 2022

Very responsive and on time. Everyone was honest and did exactly what they said they would do and kept me updated every step of the way.

Karin Mendiola